Returns & Refund Policy

Thank you for choosing DLR Golf Carts, your trusted source for high-quality golf carts. We are committed to your satisfaction with every purchase. This Returns & Refunds Policy outlines our process for returning products and requesting refunds in a clear and customer-friendly manner.

1. Return Window

You may request a return within 30 days of the original purchase date.

Return Eligibility

To qualify for a return:

• The item must be unused, unmodified, and in the same condition as received
• Products must be returned in original packaging, including all accessories, manuals, and hardware
• Include your original order confirmation, receipt, or packing slip

2. How to Initiate a Return

To ensure proper processing, all returns must follow these steps:

Step 1 – Contact Our Support Team

Email us at sales@dlrgolfcarts.com to request a return. Our team will confirm eligibility and provide instructions.

Step 2 – Receive a Return Authorization (RA) Number

Once approved, you will receive a Return Authorization (RA) number and detailed return instructions. Note: Returns without an RA number cannot be accepted.

Step 3 – Package the Item Securely

• Use the original packaging whenever possible
• Include all accessories, keys, chargers, manuals, and components

Step 4 – Clearly Mark the RA Number

Write your RA number on the outside of the package to ensure timely processing.

Step 5 – Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping service to ensure safe delivery.

3. Refund Process

Once your return is received and inspected:

• You will receive an email confirming receipt
• We will notify you whether your refund is approved or denied based on product condition
• If approved, your refund will be issued to your original method of payment within 10 business days

Please note that bank processing times may vary.

4. Non-Refundable Items

The following items cannot be refunded due to safety, quality, or manufacturer restrictions:

• Opened, used, or modified vehicles or parts
• Installed electrical components
• Special order items
• Gift cards or promotional items

5. Damaged, Defective, or Incorrect Deliveries

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery:

Email: sales@dlrgolfcarts.com

Please include:

• Your order number
• Photos showing the issue
• A brief description of the problem

We will promptly resolve the issue through replacement parts, repair, or exchange, depending on the situation.

6. Important Notes

• Returns without an RA number will not be accepted
• Products showing use, wear, alteration, neglect, or improper handling may be denied or subject to a restocking fee
• Shipping fees, delivery charges, and optional services (insurance, assembly, expedited shipping) are non-refundable
• For vehicles, once fuel has been added or the battery activated, the unit is considered used and may no longer qualify for a return

7. Customer Support

Your satisfaction is our priority. Our team is available to assist with returns, shipping questions, tracking updates, delivery coordination, or product concerns.

Address: 1671 Beaver Dam Rd, Bldg #9 Point Pleasant, New Jersey 08742 United States

Phone: +1 (747) 799-7736 

Email: sales@dlrgolfcarts.com 

Contact Page: https://dlrgolfcarts.com/contact-us/

Customer Support Hours

Time Zone: Eastern Daylight Time (UTC -05:00, New York)

• Monday – Friday: 08:00 AM – 05:00 PM
• Saturday: Closed
• Sunday: Closed